Selling and Marketing for
Working Professionals : Junior Level
- The vital role of telesales person.
- What is selling.
- Telling is not selling.
- Why people will buy from you.
- Developing your own sales plan.
- Finding new customers.
- Why new customers are so important.
- Preparing to make a sale.
- First impression.
- The sale before the sale.
- Establishing customer needs.
- Presenting your sales case.
- How to answer the customers' objections.
- The different kinds of objections and strategies for dealing with them.
- How to close the sale and secure the business.
- Your personal plans for your future.
- Your responsibilities to the customer and the company.
- Defining the sales proposals.
- Understanding the five golden rules of communication.
- What we sell and what our customers expect.
- The sequential planned sale.
- Preparation and planning.
- Pre-approach work.
- Finding the customer needs.
- Criteria for purchasing.
- Making an effective presentation.
- Building agreement and reinforcing needs.
- How to handle objections and difficult questions.
- Effective closing.
- Prospecting and guaranteeing more business.
- Building long term good customer relations.
- Setting targets and beating them.
- Identifying marketing mix and selling.
- Troubleshooting.
- Positive behavioural techniques.
- Delegating individual action plan.
- The qualities of success.